Pearl Drilling Services:

  • Do you offer pearl drilling services?
    Yes, we offer complimentary pearl drilling upon request. Please note that drilled pearls are non-refundable.
  • What drilling options are available?
    We offer full and half drilling options with sizes ranging from 0.6mm to 2.0mm.
  • What size should I choose for full drilling?
    The standard size for full drilling is 1.0mm, but for leather threading, 2.0mm is recommended. Please verify the size carefully before confirming your order.
  • What size should I choose for half drilling?
    For most of our bails, we recommend 0.8mm or 0.9mm for half drilling. If using a bail from another supplier, please confirm the correct size with them.

Bulk Orders and Discounts:

  • Do you offer discounts for bulk orders?
    Yes, we offer various discounts on bulk orders depending on the specific products. Please contact us with your desired items for a personalized quote.

Shipping Information:

  • Do you offer free shipping?
    Yes, we offer free shipping on all orders exceeding 1200 USD.
  • Do you charge customs taxes and duties?
    We do not charge customs taxes and duties in advance due to varying regulations in each country. Please be aware of any potential import taxes that may apply to your parcel and ensure you provide accurate contact information for smooth customs clearance.

Returns and Refunds:

  • What is your return policy?
    We accept returns on undrilled loose pearls within 7 days of receipt and must be returned within 30 days. Please note that the buyer is responsible for return shipping costs.
  • Are there any exceptions to your return policy?
    Drilled pearls, orders with applied discounts, and purchases made using discount codes are non-refundable.
  • What if I refuse to pay customs taxes and duties?
    Refusal to pay customs charges may result in parcel confiscation or additional fees. Refunds will only be issued upon the return of the item, excluding shipping costs.
  • How long does the refund process take?
    Refunds are processed promptly upon receipt of the returned items. You may also choose to exchange your purchase for other items in our store.

Additional Support:

  • Can I request additional images or videos of the pearls before purchase?
    Absolutely! We encourage you to request additional visuals or consult with our staff to ensure you are completely satisfied before making a purchase.
  • Who can I contact for assistance with customs tax inquiries?
    Please contact for assistance with customs tax inquiries.